Customer Experience Lead at Colugo


Customer Experience Lead

Part-Time in Philadelphia, PA - Remote OK

About Colugo

We’re building a new kids’ product company for a new generation of parents, starting with our innovative stroller. Our mission is to radically improve the experience of buying kids’ products and put money back in parents’ pockets at a time they need it most. We’re looking for great people to join our team.

About the Role

As a Customer Experience Lead you will work directly with our customers as we continue to grow our brand, answering their questions about everything from delivery times to the best position for napping in our stroller. You will work closely with other Customer Experience Leads out of our Philadelphia office (and, in some cases, remotely). You will also work closely with the rest of our business team to develop and execute creative ideas for improving the customer experience overall.

This is a part-time, flexible role. Our mission is to provide meaningful work and community for new parents -- this role was designed specifically to support this mission.

You will:

  • Deliver delightfully exceptional service through phone, email, and live chat
  • Become an expert on our products and spread Colugo’s mission of community and inclusiveness
  • Think creatively about ways in which we can improve each customer's experience and suggest ways to improve our service, streamline our processes, and better serve our customers
  • Become an expert at our internal customer management system (don’t worry -- it's easier than potty training)
  • Identify and share recurring customer inquiries to various areas of the Colugo team (product, e-commerce, etc.)
  • Jump in wherever needed to grow our brand and further our mission

You are:

  • Energetic, kind, sincere, patient, and adaptable
  • A baby gear pro -- you know your way around the wall of infinite strollers and can compare infant carriers with the best of them
  • Unphased by most things...not even middle-of-the-night blowouts
  • Extremely organized
  • An excellent communicator
  • A team player -- no task is too small
  • Entrepreneurial and self-motivated

Colugo is committed to building a team of individuals from different backgrounds and perspective. We’re committed to creating a work environment that is inclusive and safe, and where our team feels a true sense of belonging. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity within our company.